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Data Storage in Cloud
Below are the most up-to-date list of cloud-connected components that send data externally.
We use Intercom to provide live chat embedded into the Ouva application. The cloud application only receives and stores the sent messages, the name & username of the Ouva user.
We use Sentry to monitor the software running the Ouva platform, helping the software team solve application errors quicker. The data collected is typically the occurrence of software bugs (Errors) or API calls, page loads, or similar requests and responses from the application.
While most application monitoring infrastructure runs locally on device, our team receive generated alerts via Slack, our internal communications tool. The content received is limited to the title and the host of the alerts.
To protect against failures, we store encrypted backups of the databases on the Amazon Web Services servers in the customer region.